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E/D/E Digitale Services
Do you already know?
  • Multishop Changelog 2025 - weekly troubleshooting and new features
  • NEWSupdate - eCommerce topics: New releases, strategic news and general eCommerce topics (Archive)
  • StatusPage - Technical short messages, malfunctions and planned maintenance
  • YouTube - Web seminars and training courses
  • Multishop documentation and eCommerce Services Wiki
  1. E/D/E Digitale Services
  2. eCommerce Services

eCommerce Services

Report requirements here, Disruptions and help on Multishop and eCommerce topics.

  • Check-up

    To ensure a smooth onboarding process, we kindly ask you to fill out the questionnaire carefully. Your responses are the key to a successful project start!

  • Support

    Support for general ecommerce questions and eCommerce tasks.

  • Request

    Please send us your request

  • Error

    Report your error and problems

Powered by Jira Service Management
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