{"xsrfToken":"3e6337f04ee624efb13f5a6f2a044f56c1fceb70_lout","branding":{"id":"1","key":"ms","name":"eCommerce Services","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998b7736-fea9-46d5-8ff8-cd000c7bed35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGI3NzM2LWZlYTktNDZkNS04ZmY4LWNkMDAwYzdiZWQzNSI6WyJyZWFkIl19LCJleHAiOjE3MzM0MDA2MjYsIm5iZiI6MTczMzQwMDAyNn0.sXIdNwCLt-e9-cA8A9hpwjD-4LJ_sNTjUR4ceF4yreY&client=26700c7b-66b5-42ac-ab25-3736ee030c9f&mode=fit","logoId":"998b7736-fea9-46d5-8ff8-cd000c7bed35","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","localeDisplayName":"German (Germany)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#4993a0","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2afdb9d2-69b2-49c1-9969-f87872717aa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZmRiOWQyLTY5YjItNDljMS05OTY5LWY4Nzg3MjcxN2FhNCI6WyJyZWFkIl19LCJleHAiOjE3MzM0MDA2MjYsIm5iZiI6MTczMzQwMDAyNn0.1MdLNEs5HU2IIlTpbZh7S2IVmCCygTZnxgsF3K7mGP0&client=26700c7b-66b5-42ac-ab25-3736ee030c9f&height=300&mode=fit","bannerMediaApiFileId":"2afdb9d2-69b2-49c1-9969-f87872717aa4","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ms","projectId":10000,"serviceDeskId":1,"name":"eCommerce Services","description":"<p>Report requirements here, Disruptions and help on Multishop and eCommerce topics.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"82","name":"Request","descriptionHtml":"","callToAction":"Request","introHtml":"<p>Please send us your request</p>","icon":10492,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1],"key":""},{"id":"525","name":"Check-up","descriptionHtml":"","callToAction":"Check-up","introHtml":"<p>To ensure a smooth onboarding process, we kindly ask you to fill out the questionnaire carefully. Your responses are the key to a successful project start!</p>","icon":10490,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[1],"key":""},{"id":"34","name":"Error","descriptionHtml":"","callToAction":"Error","introHtml":"<p>Report your error and problems</p>","icon":10457,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[1],"key":""},{"id":"92","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Support for general ecommerce questions and eCommerce tasks.</p>","icon":10447,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10447","groups":[1],"key":""},{"id":"294","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10473,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"376","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Cancellation</p>","icon":10450,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""},{"id":"386","name":"Task\t","descriptionHtml":"","callToAction":"Task\t","introHtml":"","icon":10484,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General requests"}],"orderMapping":{"1":[525,92,82,34,377]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c5b208fb-ecb9-3d69-bae9-b086f352772a","appLinkName":"System Confluence","appLinkUrl":"https://ede-tes.atlassian.net/wiki","spaceKey":"EX","spaceName":"Multishop-Wiki","spaceUrl":"https://ede-tes.atlassian.net/wiki/spaces/EX","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://service.desk.ede.de","https://service.wiki.ede.de","https://ede-tes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"Do you already know?","userLanguageMessageWiki":"<ul>\n <li><a href=\"https://ede-tes.atlassian.net/servicedesk/customer/portal/1/article/3992387585\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Multishop Changelog 2024</a> - weekly troubleshooting and new features</li>\n <li><a href=\"https://subscribe.newsletter2go.com/?n2g=3kfazwt3-xhq90ig7-1c07\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NEWSupdate</a> - eCommerce topics: New releases, strategic news and general eCommerce topics (<a href=\"https://archive-list.newsletter2go.com/?n2g=3kfazwt3-3tawaclj-lpk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Archive</a>)</li>\n <li><a href=\"http://status.ecommerce.services/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">StatusPage</a> - Technical short messages, malfunctions and planned maintenance</li>\n <li><a href=\"https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">YouTube</a> - Web seminars and training courses</li>\n <li><a href=\"https://ede-tes.atlassian.net/wiki/spaces/OSG/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Multishop documentation</a> and <a href=\"https://ede-tes.atlassian.net/wiki/spaces/EX/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">eCommerce Services Wiki</a></li>\n</ul>","defaultLanguageHeader":"Kennen Sie schon?","defaultLanguageMessage":"* [Multishop Changelog 2024|https://ede-tes.atlassian.net/servicedesk/customer/portal/1/article/3992387585] - wöchentliche Korrekturen und Weiterentwicklungen\n* [NEWSupdate|https://subscribe.newsletter2go.com/?n2g=3kfazwt3-xhq90ig7-1c07] - eCommerce-Themen: Neue Releases, strategische News und allg. eCommerce Themen ([Archiv|https://archive-list.newsletter2go.com/?n2g=3kfazwt3-3tawaclj-lpk])\n* [StatusPage|http://status.ecommerce.services/] - Techn. Kurzmitteilungen, Störungen und geplante Wartungen\n* [YouTube|https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw] - Web-Seminare und Schulungen\n* [Multishop Doku|https://ede-tes.atlassian.net/wiki/spaces/OSG/overview] und [eCommerce Services Wiki|https://ede-tes.atlassian.net/wiki/spaces/EX/overview]","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM0MDEyMjYsIm5iZiI6MTczMzQwMDAyNn0.hMIqNaVRhIYzgeMa954wBM1cA59DmFsTdt77UIH0rTQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"26700c7b-66b5-42ac-ab25-3736ee030c9f","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://service.wiki.ede.de/wiki","kbLinkDomainURLs":["https://service.desk.ede.de","https://service.wiki.ede.de","https://ede-tes.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fservice.desk.ede.de&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzOGM4YzJhNTBjZGU2NDY3MTkyMDM3NDAxODA4M2I3MjUyNTExMDI0MWM5M2M3ZTFiMzViNGI2YmRkYzI4Mjg4IiwiaXNzIjoiZGRhMTZiOTMtZTM0NS0zMDIyLTgzM2ItZGZjNmMzMzQyODY4IiwiY29udGV4dCI6e30sImV4cCI6MTczMzQwMDkyNiwiaWF0IjoxNzMzNDAwMDI2fQ.MxbamAWfk3XzRiFaUY5WOhC-VoExQrLRxydRrWuqvno\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRkYTE2YjkzLWUzNDUtMzAyMi04MzNiLWRmYzZjMzM0Mjg2OCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZWRlLXRlcy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9zZXJ2aWNlLmRlc2suZWRlLmRlIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJFQ1MiLCJpZCI6IjEwMDAwIn19fSwiZXhwIjoxNzMzNDAwOTI2LCJpYXQiOjE3MzM0MDAwMjZ9.0Htm_GG4NLQpLVr5JzSScZwi_BLx7h3DJhdw6AsW_xs\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ede-tes.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://service.desk.ede.de\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ECS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ECS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://service.desk.ede.de\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}