E/D/E Digitale Services
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  • NEWSupdate - eCommerce topics: New releases, strategic news and general eCommerce topics (Archive)
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  • Multishop documentation and eCommerce Services Wiki
  1. E/D/E Digitale Services
  2. eCommerce Services

eCommerce Services

Report requirements here, Disruptions and help on Multishop and eCommerce topics.

Error

Report your error and problems

Required fields are marked with an asterisk*

Be as precise as possible

Helpful informations:
- Which user or order is affected by this error
- How is the click path for the reproduction of the error?
- Do you have test data

critical: very serious malfunction which affects your daily business.
serious: the performance of the application became worse and it affects the functionality.
low: Request of a problem with less effects on your daily business with a possible workarounds

Does a workaround exist where you can temporarily avoid the problem?

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