{"xsrfToken":"a82eb3fe118d4a894e5271e35e3648e8e151369f_lout","branding":{"id":"1","key":"ms","name":"eCommerce Services","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998b7736-fea9-46d5-8ff8-cd000c7bed35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGI3NzM2LWZlYTktNDZkNS04ZmY4LWNkMDAwYzdiZWQzNSI6WyJyZWFkIl19LCJleHAiOjE3NDkzNjU1MDYsIm5iZiI6MTc0OTM2NDkwNn0.Bh6umbfMgX7lrE7aYFVJUkq-GbNzDGjP6hOBAA3XeSI&client=26700c7b-66b5-42ac-ab25-3736ee030c9f&mode=fit","logoId":"998b7736-fea9-46d5-8ff8-cd000c7bed35","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","localeDisplayName":"Deutsch (Deutschland)"},"en-UK":{"localeDisplayName":"Englisch (UK)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#4993a0","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2afdb9d2-69b2-49c1-9969-f87872717aa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZmRiOWQyLTY5YjItNDljMS05OTY5LWY4Nzg3MjcxN2FhNCI6WyJyZWFkIl19LCJleHAiOjE3NDkzNjU1MDYsIm5iZiI6MTc0OTM2NDkwNn0.RCMqUqpH0x4sojvFkMAjasQ9ZBHKbNQFkbRKvFjB6o0&client=26700c7b-66b5-42ac-ab25-3736ee030c9f&height=300&mode=fit","bannerMediaApiFileId":"2afdb9d2-69b2-49c1-9969-f87872717aa4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4993a0","topBarTextColor":"#172b4d","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ms","projectId":10000,"serviceDeskId":1,"name":"eCommerce Services","description":"<p>Melden Sie hier Anforderungen, Störungen und Hilfe zum Multishop und eCommerce-Themen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"82","name":"Anforderung","descriptionHtml":"","callToAction":"Anforderung","introHtml":"<p>Bitte senden Sie uns hier Ihre Anforderungen an das System</p>","icon":10492,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1],"key":""},{"id":"525","name":"Check-up","descriptionHtml":"","callToAction":"Check-up","introHtml":"<p>Für ein reibungsloses Onboarding bitten wir Sie, den Fragebogen sorgfältig auszufüllen. Ihre Antworten sind der Schlüssel für einen erfolgreichen Projektstart!</p>","icon":10490,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[1],"key":""},{"id":"34","name":"Fehler","descriptionHtml":"","callToAction":"Fehler","introHtml":"<p>Melden Sie hier Fehler und Probleme</p>","icon":10457,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[1],"key":""},{"id":"92","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Support, Aufgaben und allgemeine eCommerce-Fragen</p>","icon":10447,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10447","groups":[1],"key":""},{"id":"294","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10473,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"376","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Kündigung</p>","icon":10450,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""},{"id":"386","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":10484,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allgemeine Anfragen"}],"orderMapping":{"1":[525,92,82,34,377]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c5b208fb-ecb9-3d69-bae9-b086f352772a","appLinkName":"System Confluence","appLinkUrl":"https://ede-tes.atlassian.net/wiki","spaceKey":"EX","spaceName":"Multishop-Wiki","spaceUrl":"https://ede-tes.atlassian.net/wiki/spaces/EX","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://service.desk.ede.de","https://service.wiki.ede.de","https://ede-tes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"Kennen Sie schon?","userLanguageMessageWiki":"<ul>\n <li><a href=\"https://service.desk.ede.de/servicedesk/customer/kb/view/4631953775\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Multishop Changelog 2025</a> - wöchentliche Korrekturen und Weiterentwicklungen</li>\n <li><a href=\"https://subscribe.newsletter2go.com/?n2g=3kfazwt3-xhq90ig7-1c07\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NEWSupdate</a> - eCommerce-Themen: Neue Releases, strategische News und allg. eCommerce Themen (<a href=\"https://archive-list.newsletter2go.com/?n2g=3kfazwt3-3tawaclj-lpk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Archiv</a>)</li>\n <li><a href=\"http://status.ecommerce.services/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">StatusPage</a> - Techn. Kurzmitteilungen, Störungen und geplante Wartungen</li>\n <li><a href=\"https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">YouTube</a> - Web-Seminare und Schulungen</li>\n <li><a href=\"https://ede-tes.atlassian.net/wiki/spaces/OSG/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Multishop Doku</a> und <a href=\"https://ede-tes.atlassian.net/wiki/spaces/EX/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">eCommerce Services Wiki</a></li>\n</ul>","defaultLanguageHeader":"Kennen Sie schon?","defaultLanguageMessage":"* [Multishop Changelog 2025|https://service.desk.ede.de/servicedesk/customer/kb/view/4631953775] - wöchentliche Korrekturen und Weiterentwicklungen\n* [NEWSupdate|https://subscribe.newsletter2go.com/?n2g=3kfazwt3-xhq90ig7-1c07] - eCommerce-Themen: Neue Releases, strategische News und allg. eCommerce Themen ([Archiv|https://archive-list.newsletter2go.com/?n2g=3kfazwt3-3tawaclj-lpk])\n* [StatusPage|http://status.ecommerce.services/] - Techn. Kurzmitteilungen, Störungen und geplante Wartungen\n* [YouTube|https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw] - Web-Seminare und Schulungen\n* [Multishop Doku|https://ede-tes.atlassian.net/wiki/spaces/OSG/overview] und [eCommerce Services Wiki|https://ede-tes.atlassian.net/wiki/spaces/EX/overview]","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkzNjYxMDYsIm5iZiI6MTc0OTM2NDkwNn0.v9qIVD3NdzjS8UZxaD5dZqLwMSlXCbpxwqe-5Vwhdbg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"26700c7b-66b5-42ac-ab25-3736ee030c9f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":34,"projectId":10000,"form":{"name":"Fehler","descriptionHtml":"","callToAction":"Fehler","intro":"<p>Melden Sie hier Fehler und Probleme</p>","instructions":"","icon":10457,"iconUrl":"https://service.desk.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fassen Sie den Fehler zusammen:","description":"Seien Sie so genau und kurz wie möglich.","descriptionHtml":"<p>Seien Sie so genau und kurz wie möglich.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreiben Sie den Fehler:","description":"Hilfreiche Informationen: \\\\ - Welcher Benutzer, Auftrag oder welche Seite ist betroffen? \\\\ - Wie ist der Klickpfad um den Fehler zu reproduzieren? \\\\ - Gibt es Testdaten?","descriptionHtml":"<p>Hilfreiche Informationen: <br class=\"atl-forced-newline\"> - Welcher Benutzer, Auftrag oder welche Seite ist betroffen? <br class=\"atl-forced-newline\"> - Wie ist der Klickpfad um den Fehler zu reproduzieren? <br class=\"atl-forced-newline\"> - Gibt es Testdaten?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10116","fieldConfigId":"10252","label":"Wie wirkt sich der Fehler aus?","description":"*Kritisch*: Ausfall oder schwerwiegende Funktionsstörungen, die ein Verkaufen beeinträchtigt.\t\\\\ *Wichtig*: Verschlechterung der Anwendungsleistung oder -funktionalität. \\\\ *Gering*: Problem mit begrenzten Auswirkungen auf das Geschäft. Evtl. ist ein Workaround anwendbar.","descriptionHtml":"<p><b>Kritisch</b>: Ausfall oder schwerwiegende Funktionsstörungen, die ein Verkaufen beeinträchtigt. <br class=\"atl-forced-newline\"> <b>Wichtig</b>: Verschlechterung der Anwendungsleistung oder -funktionalität. <br class=\"atl-forced-newline\"> <b>Gering</b>: Problem mit begrenzten Auswirkungen auf das Geschäft. Evtl. ist ein Workaround anwendbar.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10228","label":"Verkauf nicht möglich (Kritisch)","selected":false,"children":[]},{"value":"10229","label":"Wesentlicher Mangel (Wichtig)","selected":false,"children":[]},{"value":"10230","label":"Sonstiger Mangel (Gering)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10052","fieldConfigId":"10153","label":"Existiert ein Workaround?","description":"Gibt es einen möglichen Workaround, mit Hilfe dessen das Problem temporär umgangen werden kann?","descriptionHtml":"<p>Gibt es einen möglichen Workaround, mit Hilfe dessen das Problem temporär umgangen werden kann?</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Für eine effiziente Bearbeitung laden Sie Screenshots oder Videos hoch, die Ihr Anliegen verdeutlichen:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/34","calendarParams":{"firstDay":1,"date":"2025-06-08T08:41:46+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c5b208fb-ecb9-3d69-bae9-b086f352772a","appLinkName":"System Confluence","appLinkUrl":"https://ede-tes.atlassian.net/wiki","spaceKey":"EX","spaceName":"Multishop-Wiki","spaceUrl":"https://ede-tes.atlassian.net/wiki/spaces/EX","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://service.desk.ede.de","https://service.wiki.ede.de","https://ede-tes.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkzNjYxMDYsIm5iZiI6MTc0OTM2NDkwNn0.v9qIVD3NdzjS8UZxaD5dZqLwMSlXCbpxwqe-5Vwhdbg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"26700c7b-66b5-42ac-ab25-3736ee030c9f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fservice.desk.ede.de&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzOGM4YzJhNTBjZGU2NDY3MTkyMDM3NDAxODA4M2I3MjUyNTExMDI0MWM5M2M3ZTFiMzViNGI2YmRkYzI4Mjg4IiwiaXNzIjoiZGRhMTZiOTMtZTM0NS0zMDIyLTgzM2ItZGZjNmMzMzQyODY4IiwiY29udGV4dCI6e30sImV4cCI6MTc0OTM2NTgwNiwiaWF0IjoxNzQ5MzY0OTA2fQ.685AiHTVJ8BF5UychY1zAVcJo_YI1PFNdKTvU9n9FRc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRkYTE2YjkzLWUzNDUtMzAyMi04MzNiLWRmYzZjMzM0Mjg2OCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9lZGUtdGVzLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3NlcnZpY2UuZGVzay5lZGUuZGUifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkVDUyIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3NDkzNjU4MDYsImlhdCI6MTc0OTM2NDkwNn0.8jSmG-WvM-98tGwmJWZitLgUwp2bdow-0NVJ7MVigGc\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ede-tes.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://service.desk.ede.de\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ECS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ECS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"34\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://service.desk.ede.de\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ede-tes","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a82eb3fe118d4a894e5271e35e3648e8e151369f_lout","baseUrl":"https://service.desk.ede.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ede-tes.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"26700c7b-66b5-42ac-ab25-3736ee030c9f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9df865b10d3a406e93b1a85d0ca93ade","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}